We are committed to operating our Company under the disciplines and control of a Quality Management System conforming to the International Standard ISO 9001:2008, planned and developed jointly with our other management functions. The goal of the company is to achieve a high level of customer satisfaction at all times and continual improvement of processes and systems. Our quality policy is based on 3 fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers.
- Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
- Everyone understanding how to do their job and doing it right first time.
The organization has established and maintained a quality manual. It is a top-level policy outlining the structure and general principles of the quality management system. It includes:
The scope of the quality system, including details of and justification for any exclusion
Reference to the quality management system related documentation
A description of the sequence and interaction of the processes included in the quality management system
Quality manual is prepared by MR and approved by Director. Distribution of quality system manual is managed through document distribution list.
The quality system procedures are the second-level quality system documents, detailing how the quality system requirements, as specified by the ISO 9001:2008 standard, have been addressed and implemented across various organizational functions. These procedures are prepared by the Management Representative (MR) and approved by the Director. The quality system procedures serve as operational guidelines for departmental staff, ensuring that operations are conducted in a controlled and systematic manner in accordance with the quality system requirements. Distribution of the quality system procedures is managed through a document distribution list.